Member News

CitizenM introduces smart luxury for the people

New safety standards and contactless stays across all our hotels.

As the world opens up again, you’ll be looking for business travel. Luckily for you, mobile citizen – we built a pandemic-proof hotel. We could be smug, say we planned it. But the truth is, we accidentally got it just right. Our cleaning routine was already world-class – now, it’s beyond amazing. And while the world stopped, we upgraded – introducing a new contactless experience powered by our new app. Wondering what your stay will be like at citizenM? Here’s the journey…

Booking a stay:

  • Individual bookings are now fully flexible
  • Free cancellations until the end of 2020
  • Cancel up to 24 hours before arrival at any hotel

Before you arrive:

  • Download our free, global app
  • Check-in and out via app
  • Select your room on the way to hotel
  • Scan your passport

In our rooms:

  • No bedspreads or carpets
  • Cleaned and disinfected after every guest
  • Independently ventilated with 100% fresh air
  • Easy-to-clean innovative materials like Corian®
  • Control in-room entertainment, blinds, curtains and lights via app using your smartphone

During your stay:

  • Every hotel is now cashless
  • Hand sanitisers throughout public areas
  • Clear social distancing signs and set safety routes
  • Electrostatic sprayers to disinfect luggage and public areas
  • All citizenM laundry partners guarantee disinfected clean clothes
  • SocietyM meeting rooms cleaned and disinfected after every use
  • Sealed food and drink – pick up at canteenM or delivery to your room
  • Opt-in cleaning service for short stays – otherwise no one will enter room
  • Ultra-efficient small teams, unlike traditional hotels with 100 people per shift
  • Living rooms, canteenMs, public restrooms and elevators are cleaned regularly
  • Masks are required in line with local regulations
  • Lift capacity is set according to the local regulations

Compliments of citizenM – a member of the EACCNY.