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Via | How to make autonomous transportation useful

Learning from real-world examples, we’ll show you how to leapfrog to a new TransitTech paradigm while solving for real public transportation needs.

If you pull up the citywide public transit app in Arlington, Texas, you’ll find yourself with two options: On-demand microtransit vehicle, or on-demand self-driving vehicle.

Under the leadership of Mayor Jeff Williams, this city of 400,000 (located about 20 miles west of Dallas) is at the forefront of making technology a useful part of its public transportation.

Arlington RAPID (Rideshare, Automation, and Payment Integration Demonstration) provides autonomous transportation across downtown Arlington with five autonomous vehicles, including a wheelchair-accessible vehicle. Funded by a $1.7 million Federal Transit Administration grant, RAPID is an innovative partnership between Via, which provides the software and operations, May Mobility, which powers the autonomous fleet, the City of Arlington, and the University of Texas at Arlington (UTA).

Transit agencies and cities interested in bringing AVs to their communities can use Arlington’s approach — integrating AVs into existing public transit — as a roadmap. 

Arlington offers a glimpse into the future of autonomous vehicles (AVs). Over time, AVs will be fully integrated into communities’ public transportation systems, as one mode among many. This is different from how AVs are often deployed today — as unique programs separate from broader mobility services. Transit agencies and cities interested in bringing AVs to their communities can use Arlington’s approach — integrating AVs into existing public transit — as a roadmap.

The reason for integrating AVs with transit is twofold:

  1. Due to the current state of AV technology (we are still years away from humanless driving in all locations and conditions), a pilot crafted independently from other transit modalities will only be able to offer limited usage (and value) to customers.
  2. The cost of running even a limited AV service is substantial. Most communities will likely require significant public funding to deploy AVs and to ensure that the service is affordable and accessible by all community members.

So, what can other cities learn from Arlington to accelerate the deployment of autonomous technology to solve real transit needs?

Tip: Don’t silo your AV service.

By adopting Arlington’s approach, cities and transit agencies can unlock the benefits of AVs. Historically, the planning process for many AV deployments has been conducted independently from existing mobility services like fixed route buses and trains, demand-responsive transit (DRT), and light rail. These pilots were usually situated in localized environments — university and corporate campuses, residential communities, or a short route open to the public — without much thought given to how these one-off services could connect to and supplement broader transit services.

Of course, there are reasons for this siloed approach. Some organizations perceive showcasing transit innovation as a more manageable goal or seek to learn from bite-sized public interactions with self-driving vehicles. Others find themselves limited by budgets that only allow for the use of a few vehicles for a limited period of time. In addition, the digital infrastructure required to integrate AVs into the broader transit scheme necessitates outside technical support, and coordinating a complex ecosystem of players — think public transit agencies, AV providers, regulators, fleet managers, and more — can be difficult and time-consuming.

Yet by deploying AVs within broader mobility services, public transportation providers and private operators can derive significant value:

  • More than a moonshot innovation, AVs have the potential to serve a real purpose in the present by filling existing transportation gaps, such as first-and-last mile connections or transit deserts.
  • Mixing AV and non-AV fleets within a network can minimize costs while extending the service offering substantially.
  • Integrating AVs into public transit democratizes cutting-edge autonomous technology to a broad range of riders.
  • By tasking AVs with real-world transportation use cases, transit providers can gain more meaningful insights into AV utilization than those obtained in siloed pilots.

Learning to leapfrog.

This brings us back to Arlington RAPID. Taking a closer look into how the City of Arlington integrated an AV service with its broader public transit system can provide insights to accelerate the process in other communities.

Arlington deployed its AV service gradually and in parallel to replacing its limited fixed route bus system with an on-demand microtransit service. The microtransit service, called Via Arlington, launched in 2017 with 16 vehicles across a 26 square mile service zone and gradually expanded to the entire city: From 28 vehicles across a 40 square mile service zone in 2020 to 70 vehicles across a 100 square mile service zone in 2021. Since launch, Arlington’s public transit ridership has increased over 10x.

Arlington adopted AVs in a similar phased approach. In 2017, the city launched a pilot with AV provider Easymile, in which one autonomous shuttle operated on off-street trails to connect the city’s Entertainment District with remote parking areas, driving at low speeds. Next, in 2018, the city partnered with to deploy three robotaxis on limited public roads in the Entertainment District. These robotaxis operated alongside non-AVs as a separate on-demand ridehailing service on a limited route, but were not part of the city’s public transportation network.

This all changed with RAPID, which, as of March 2021, offers on-demand autonomous transportation on public roads throughout downtown Arlington and UTA’s campus. With five robotaxis, RAPID is the first service in the US to integrate autonomous vehicles into existing public transit — let alone offer riders a choice between AVs or non-AVs within a single smartphone app interface.

By leveraging the insights borne out of Arlington’s AV journey, cities and agencies can leapfrog  the first few years of experimentation and start immediately assessing how autonomous vehicles fit into their broader transit networks to provide real benefits for riders. Now, transit providers can employ AVs to derive actionable insights on autonomous transit, solve their communities’ current transit needs, make use of local, state, and federal funding, and provide a diverse group of riders the opportunity to experience the unique benefits of autonomous technology, from day one.

Interested in learning more about how to deploy AVs within your public transportation system? Via works with communities every step of the way — from designing autonomous networks to managing autonomous fleets. Reach out to our team at

Compliments of Via Transportation, Inc. – a member of the EACCNY.