11
Jan
It felt good to see the back of a year that was so difficult for so many people, businesses, and economies. But while there is a lot to look forward to in the new year, the marks left by 2020 won’t disappear entirely. Our world has changed fundamentally, and retail is one of the industries where the forces of change are not only readily visible, but also incredibly strong.
In 2020, retail saw rapid acceleration of several consumer behavior-driven trends...