17
Jan
As the apps were a paradigm shift of customers going more towards mobile solutions, the chatbot hype shows similarities to such a shift. With app downloads and retention decreasing, not to mention the fact that a user uses only a few apps per day, companies are looking for creative and innovative ways to engage customers better, provide improved customer service and to analyze and respond to trends in real-time.
Enter the chatbot. These conversational agents, software programs use messaging to...